Privacy Policy
Last updated: April 2026
1. Who We Are
London Boiler Care Ltd ("we", "us", or "our") is a Gas Safe registered company providing boiler repair, installation, servicing, and central heating services across London. Our company number is 17105064.
If you have any questions about this Privacy Policy, please contact us at info@londonboilercare.co.uk.
2. Information We Collect
We may collect the following types of personal information:
- Contact details – name, email address, phone number, and postal address
- Service information – details about your boiler, heating system, or property
- Communication records – messages sent via our contact form or email
- Usage data – pages visited, time spent on site, browser type, and IP address (collected via cookies)
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide quotes
- Schedule and carry out boiler repairs, installations, and servicing
- Send appointment reminders and service updates
- Improve our website and services
- Comply with legal and regulatory obligations (including Gas Safe requirements)
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance – to fulfil a service you have requested
- Legitimate interests – to operate and improve our business
- Legal obligation – to comply with applicable laws and regulations
- Consent – where you have given us explicit permission (e.g. marketing emails)
5. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information with trusted service providers who assist us in operating our business (e.g. scheduling software, email providers), subject to strict confidentiality agreements. We may also disclose information where required by law.
6. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Service records may be kept for up to 7 years in line with Gas Safe and HMRC requirements.
7. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. By continuing to use our site, you consent to our use of cookies.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please email us at info@londonboilercare.co.uk.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: